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A sample of just some of the letters we receive...

To all the staff

I would just like to say a special Thank You,


for the care and kindness that you all gave to me 

and the lovely meals that I enjoyed, 

while staying with you for respite care


  20th September 2016


Dear all at Hartford Hey

Our Mum has been very happy and marvellously well looked after by all of you. 

As you know she will be sorry to go. 

The family and I have said that the only reason 

we are moving Mum is so that she can be nearer to her sister.

We cannot speak highly enough of the help and support you

have given Mum and all the three of us

would happily recommend Hartford Hey and staff.

Thank you all.
 To everyone at Hartford Hey

Thank you so much for looking after Mum

and making me feel at ease knowing that 

she would be well looked after while I was away,

Lots of love
  22nd May 2016


To all the `Carers’ for all your help and kindness

that I have experienced during my stay at Hartford Hey

My grateful thanks and love


 For your care during my stay at Hartford Hey.

I miss you already and will call to see you soon.
  9th February 2016


To staff at Hartford Hey

Thank you for looking after my friend, 

who died recently and a gentleman 

who you cared for and died last year.

Both are sadly missed

Thank you also for making me so welcome on both visits.

Best wishes for the future

  To all staff

Although my Mum didn’t stay with you long,

and she was pretty poorly during all that time,

she has recovered enough in hospital to say how much

she appreciated the care you gave her.

I am very grateful to you all

for the kindness you showed her during those weeks.
 Thank you for all your hard work in making

my 9oth Birthday Party such a special occasion

and everyone had such a nice time

and said how lovely the food was.
 To all the wonderful staff at Hartford Hey,

you all do such a wonderful job and my Aunt felt so lucky

and grateful to be living at Hartford Hey

which you made her home and then looked after her

with such tender loving care as she became so poorly.

As a family we would like to thank you all.

The time my Aunt spent with you had so many happy moments too,

(most especially her 90th Birthday Party).

We too were so happy that she lived in such a caring and happy home.
 To all you lovely people

Thank you so much for all the time

and care you gave and the support tea and toast you gave to us.

Lots of love

Thank you letter 

September 2016


Thanks to all the staff looking after my Mum while she was with you.

The whole family really appreciate the warm feelings of genuine concern for her and us.

You all have gone the extra mile to ensure her well-being was top priority at all times.


10th May 2015

To all the staff at Hartford Hey

Just a short note to thank everyone for looking after our mother for the past year.

You all knew her so well and worked hard to ensure that her needs were met.

Thank you for the time spent with her during her last illness and the support you gave to her family.



To all the staff at Hartford Hey

You’ve been so kind to our mum over the last eight years and particularly so in her final weeks.


Just to thank you and your lovely team for all your kindness and care over the past six weeks.

I do hope I have not disrupted your usual routine too much by being in the penthouse suite.

My grateful thanks and best wishes to everyone.

Kindest regards


To all the staff,

Just a short note, to thank you all for the care you gave our mum over the past 3 years.

She was very happy and always saying ‘they are so kind’ we found you all very friendly and helpful.

Your hard work was always appreciated by both of us and mum.


To all the staff at Hartford Hey

I just wanted to send a note to say thank you

 for the kindness and care that you have shown

to my great aunt since she lost her husband recently.

They were together such a long time and 

she is obviously finding it difficult to get used to being without him.


The fact that she was able place his ashes under the tree, 

and the thoughtful plaque that you arranged 

meant a great deal to her and we all really appreciate it.

Thank you so much for everything and helping her.

Best wishes


No words of thanks can ever express our gratitude to you all.

Thank you so much

A true gentleman laid to rest, 

who has loved you all in his special way and like us, 

thanks you from the bottom of his heart… 

you cared for him in such a loving way. “it will always be remembered”

Thank you all so very much, with love and fondness to you all.


To all at Hartford Hey

A big thank you for looking after my wife for me.


To all Hartford Hey colleagues

A massive Thank you for the care given to mum over the last year, 

and in the final week, we could see how much you thought of her.

A true character!

Thank you once again


12th October 2015


My mother was not with you for long, but she felt very comfortable, content, 

safe and well looked-after at Hartford Hey, 

She also thought the food was excellent! 

We are all very grateful to you, and all the staff who were involved, 

for the real care that we saw that she received.

Many thanks.